Brook Edge Terms & Conditons

Brook Edge Terms & Conditions of Letting

Please read carefully before completing your booking form.

Signing and dating of the booking form confirms your acceptance of

all of the terms and conditions that have been put before you.

DEPOSIT

We will hold a telephone booking for one week, until a booking deposit is received. A deposit of 25% of the full rental charge is required to confirm the booking. Reservations are not confirmed until receipt of the deposit and funds have been cleared.

BALANCE OF RENTAL FEE

The balance becomes due 4 weeks before your arrival date at Brook Edge. If the balance has not been paid by this time, and communication has not been received then we reserve the right to re-let the cottage. Deposits will be forfeited by the hirer of Brook Edge if communication or prior written agreement of late payment has not been received.

CANCELLATION

If you need to cancel your holiday please advise us asap in writing. We will endeavour to re-let the property. If Brook Edge is re-let then all monies paid will be refunded less £50 to cover re-letting costs and administration. If the cottage is not re-let, however, then we will require the balance of the total rental fee. We will always endeavour, although not guarantee, to re-let the property.

ARRIVAL & DEPARTURE

Brook Edge will be available to you from 3pm on the first day of your holiday and we require that you vacate the cottage by 10.00am on your departure day. Lettings usually run from Friday to Friday. Any variations to this will have to have been made in writing and agreed before your rental commences.

DAMAGE DEPOSIT

The damage deposit is payable at the time of the final balance payment. It is fully refundable one week after your holiday has ended if no damage to the property or the contents has been sustained, the property is left tidy and the cleaning managers have access to the property from 10.00am on the day of departure to carry out their duties.

GUEST RESPONSIBILITIES DURING YOUR STAY

It is your responsibility to put out the rubbish daily. It is also your responsibility if you have used the fire, to leave them in a clean state and ready for use by the next guest. Any wood, coal or firelighters used should be replaced. If for any reason these responsibilities are not carried out during your stay then unfortunately a £20 surcharge will be deducted from your damage deposit.

LINEN & CLEANING

Included in the rental fee is bed linen, bath towels, hand towels and tea towels. On arrival all beds will be made up and towels made available for your use. At the end of your stay, please leave all linen and towels in the cottage.

PETS

An additional charge of £20 per pet is payable on booking. All pets must be kept downstairs and are allowed only on the floor, not on the sofa or chair. Please remember to always clear up after your pet as this keeps Port Isaac a beautiful and clean village. If the cottage is left in an unclean or untidy state then a cleaning charge will be deducted from your damage deposit.

TENANTS OBLIGATIONS

To be liable for any and all damage to the property and its contents caused during the tenancy by the tenant and/or by members of the tenant’s party and to recompense the Owners without limitation for the full cost or repair or replacement as may be applicable.
To take good care of the property and its contents.
In the interest of all guests, please do not smoke inside the property.
To permit the owners, agents and house managers reasonable access to the property.
To not exceed the number of people shown on the property description, nor part possession with the property with any other party, other than the person detailed on the booking form.
Use of the home and its contents provided to the tenant by the owner are provided at entirely the tenant’s own risk, and no responsibility can be accepted for any injuries to persons or loss or damage to any persons or persons’ property who use the property.
The website, correspondence and any advertising material are offered in good faith, and neither they nor any oral representations made by the Owners or their agents form part of any agreement. The owners make no representations as to the state or condition of any property, nor to the position, type or state of furnishings described on or shown in any literature.
The person signing the booking form must be over 18, be a member of the party intending to occupy, and certifies that he/she is authorised to agree the booking conditions on behalf of all persons included on the booking form, including those substituted at a later date.
If for any reasons beyond the Owners control the property is not available on the date booked (i.e. fire damage), or the property is unsuitable for holiday letting, all rent and charges paid in advance by the hirer will be refunded in full but the hirer, and it’s party, shall have no further claim against the owner.
In no event will the Owner be liable to the tenant for indirect or consequential loss or damages.
If there shall be any breach of these conditions by the tenant, the Owners or their agents reserve the right to re-enter the property and terminate the tenancy without prejudice to the other rights and remedies of the Owners.
The contracts is deemed to have been made at Butlers Cottage, Calwich, Nr. Ashbourne, Derbyshire under English Law.
All or any complaints must be notified to the Owners immediately so that an on the site investigation can be made and, if necessary, remedial action taken. In the event that items of equipment become unserviceable the Owners sole obligation will be to use reasonable endeavours to rectify or replace the defective item with a broadly equivalent item, within a reasonable time period of being notified of the defective item by the tenant. In no circumstances will compensation be paid for complaints raised after the tenancy, by which time the Owner or agents will have been denied the opportunity to investigate and endeavour to put right any such matter, during the tenancy. To contact the owner, please call 01335 324483.